When clients approach us, dissatisfied with their existing cleaning services, their concerns typically revolve around two major questions:
- “What will the cost be?”
- “How soon can you start?”
While the cost is a separate topic, this article focuses on the second question. It’s essential to comprehend the intricacies involved in transitioning to a new custodial service, often underestimated by many.
The Urgent Scenario: Abrupt Vendor Departure
Picture this frequent scenario:
Facility Manager: “Bob, our current cleaning results aren’t cutting it. We’ve decided to switch services, as per our 30-day notice clause.”
Bob: “This is sudden, but I’ll notify my team.”
A week later, Bob leaves a voicemail:
Bob: “My team quit sooner than expected after hearing the news, and I’ve also cleared out. Hopefully, we can reconnect in the future.”
Alarmed, the Facility Manager reaches out to the new janitorial service:
Facility Manager: “Our current cleaners have left us in the lurch! We’re out of toilet paper in the main bathroom. We need immediate assistance!”
The Truth About Janitorial Service Transitions
- Time-Intensive Team Assembly
Creating the perfect custodial team isn’t an overnight task. It involves carefully selecting a mix of individuals, considering gender balance, part-time/full-time roles, and aligning them with the unique requirements of each client. This process is thorough and demands time.
- Necessity of a Structured Cleaning Plan
Effective janitorial service is more than just cleaning. It requires a well-thought-out plan, including detailed cleaning sequences and checklists. This planning is pivotal to delivering consistent and thorough cleaning outcomes.
- Importance of Comprehensive Training
Cleaning might seem simple, but it encompasses specific skills. New staff need training on the correct use of equipment, safe handling of various cleaning chemicals, and learning efficient cleaning techniques. This training is vital for maintaining safety standards and service quality.
Setting Realistic Expectations for Startup
A realistic timeline for a new custodial service to commence is between three to four weeks. This period is crucial for recruiting the right team, providing thorough training, and establishing an effective work plan.
Addressing Immediate Needs
In cases of immediate need, such as a shortage of essential supplies like toilet paper, consider these steps:
- Insist that your outgoing cleaning service fulfills their contractual obligations until the completion of the 30-day notice.
- Inquire if the incoming cleaning service can provide interim minimal coverage through a ‘floater’ team member.
- Explore the possibility of engaging a temporary staffing agency to cover critical cleaning tasks during this transition period, ensuring basic hygiene and cleaning needs are met.
Understanding these factors and planning accordingly can make the transition to a new cleaning service smoother and more effective, ensuring that your facility’s cleaning standards remain uninterrupted during this change.
